77d11 Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") form a legally binding agreement between the 77d11 platform ("we", "platform") and the user ("you", "member"). These Terms apply to our website, mobile application and all services provided.

77d11 is an online betting and casino platform that provides entertainment gaming services for players in Bangladesh. By using our platform you confirm that you have read and understood these Terms in full.

We reserve the right to amend these Terms at any time. For important changes we will publish a notice on the platform or send a notification to the registered email address.

2 Account Registration and Eligibility

2.1 Registration Requirements

To open an account on 77d11 the following conditions must be met:

• You must be 21 years of age or older.
• All information provided at the time of registration must be accurate, complete and up to date.
• Only one account is permitted per person. Opening multiple accounts is strictly prohibited.
• You must provide a valid email address to register an account.

2.2 Account Security

You are solely responsible for ensuring the security of your account. Keep your login details (username and password) confidential and do not share them with anyone. If you suspect unauthorised access to your account, notify our support team immediately.

77d11 will never ask for your password or login details via email or chat. If you receive such a request, treat it as fraudulent.

2.3 Identity Verification (KYC)

We may request the following documents from you at any time for identity verification:

• National ID Card (NID) or passport
• Proof of address (bank statement or utility bill)
• Proof of ownership of payment method (bKash, Nagad, Rocket account details)

77d11 reserves the right to temporarily suspend the withdrawal process until verification is complete.

3 Age Verification and Restrictions

77d11 provides services only to those aged 21 or over. We follow a strict age verification process to keep minors away from gaming.

We use the National ID Card or other valid government-issued identification for age verification. If a member's age appears doubtful, additional verification documents may be requested.

4 Deposit and Withdrawal Policy

4.1 Deposit Rules

The following payment methods may be used to deposit funds into 77d11:

• bKash
• Nagad
• Rocket
• Bank Transfer

Funds deposited into your account must come from a legitimate source that you own. Deposits from third-party accounts or credit cards are not permitted.

4.2 Withdrawal Rules

The conditions applicable to withdrawals are as follows:

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawal requests will be processed using the same payment method that was used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.

77d11 may take additional verification steps for unusual withdrawal requests. If fraud or money laundering is suspected, the withdrawal will be suspended and the matter investigated.

4.3 Failed Transactions

If a transaction fails due to a technical issue or payment gateway problem, the funds will be automatically returned within 3 to 5 business days. 77d11 will not charge any additional fee for a failed transaction.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% match bonus on their first deposit, up to ৳20,000. To receive this bonus the following conditions must be met:

• The bonus amount must be wagered 25 times (25x).
• The wagering requirement must be met within 30 days of activating the bonus.
• The welcome bonus applies only once per account.
• Different wagering contribution rates may apply for certain game categories.

5.2 General Bonus Rules

• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• It is not possible to have multiple bonuses active at the same time unless the terms explicitly state otherwise.
• If evidence of bonus abuse is found, the bonus and any associated winnings will be cancelled.
• The specific terms for each promotion will be listed on the 77d11 promotions page.

6 Betting and Gaming Rules

6.1 Fair Play Policy

77d11 uses software from established game providers to ensure fairness and transparency across all games. Our slots and casino games are operated by certified technology.

6.2 Betting Limits

Minimum and maximum bet amounts are set for each game and event. These limits can be seen on the relevant game page. 77d11 reserves the right to change betting limits at any time as required for risk management.

6.3 Bet Cancellation

A bet may be cancelled in the following circumstances:

• Due to a technical error or software problem.
• If an event is cancelled or rescheduled.
• In the case of an error or incorrect information in the odds displayed.
• If evidence of fraud or coordinated betting is found.

If a bet is cancelled, that amount will be returned to your account.

6.4 Technical Issues

If a disconnection or technical error occurs during a game, the result will be determined according to the game provider's logs. Our decision in such situations is final.

7 Prohibited Activities

The following activities are strictly prohibited on the 77d11 platform:

• Fraudulent activity, software manipulation or attempts at hacking.
• Playing games using automated bots, scripts or software.
• Creating multiple accounts to improperly claim bonuses or advantages.
• Money laundering or transactions involving illegal funds.
• Harassment or abuse of other members.
• Unauthorised use of 77d11 trademarks or copyrighted material.
• Illegal coordination with others for the purpose of influencing game outcomes.
• Registering an account with false or misleading information.

8 Account Closure and Suspension

8.1 Closure by 77d11

77d11 may temporarily suspend or permanently close any account for the following reasons:

• Violation of any part of these Terms.
• Failure of identity verification or provision of false information.
• Irregular or suspicious activity on the account.
• A court order or direction from a regulatory authority.

8.2 Closure by Member

You may close your own account at any time by contacting our support team. Before closing your account, make sure there are no ongoing bets or pending withdrawals.

8.3 Self-Exclusion

If you feel that gaming is having a negative effect on you, you can exclude yourself from the platform for a set period (30 days, 6 months or permanently). For more information please see our Responsible Gaming page.

9 Intellectual Property Rights

All content on the 77d11 platform — logos, graphics, software, text, designs, interfaces and other materials — is covered by our or our licensors' intellectual property rights.

You may view the platform's content for personal and non-commercial use. However, the following actions are prohibited without permission:

• Copying, reprinting or redistributing any content.
• Using 77d11 trademarks, logos or brand materials.
• Analysing the platform's source code or reverse engineering it.

10 Limitation of Liability

To the fullest extent permitted by applicable law, 77d11 is not liable for:

• Losses caused by internet connection problems or device failure.
• Disruption to the services of a third-party payment provider.
• Losses resulting from unauthorized access to your account (if caused by your own negligence).
• Indirect or incidental losses arising from game results.

In no event will 77d11's total liability exceed the amount you deposited in the relevant transaction.

11 Privacy & Personal Information

Detailed guidelines on the collection, use, and storage of your personal information can be found on our Privacy Policy page.

In summary, your personal information is used for the following purposes:

• Account registration and identity verification.
• Transaction processing and fraud prevention.
• Customer support and communication.
• Meeting legal and regulatory requirements.

We do not sell your personal information to third parties without your consent.

12 Dispute Resolution Process

12.1 Complaint Submission Process

If you have any complaint or dispute, please contact us directly first via our 24/7 live chat or email. We try to resolve most matters within 24–48 hours.

12.2 Dispute Resolution Timeframe

Any dispute regarding a transaction or game result must be submitted within 30 days of the date of the incident. Complaints submitted after this deadline may not be considered.

12.3 Final Decision

After the investigation, the decision of 77d11 will be considered final. However, if you are not satisfied with our resolution, you retain the right to seek your own legal advice.

13 Changes & Updates to Terms

77d11 reserves the right to modify these terms and conditions at any time. Changes will take effect from the moment they are published on the platform.

For significant changes, we will provide at least 7 days' notice before they take effect. Continued use of the platform after the changes will be considered your acceptance of the new terms.

14 Contact & Support

For any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Support is available 24/7 in Bengali.
• Email: [email protected]

Our support team is always ready to help you. Feel free to reach out for any issues or questions.

To learn more about responsible gaming, visit our Responsible Gaming page and FAQ page.