77d11 Privacy Policy

01. Introduction

77d11 (referred to herein as "we", "our", or "the platform") operates a secure and reliable online betting and casino service for players in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy describes how 77d11 collects your personal information, the purposes for which it is used, how long it is retained, and the measures taken to protect your information.

This policy applies to our website, mobile application, and all services provided under 77d11. By using our services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

02. Information We Collect

Various types of information are collected for registration and service delivery on the 77d11 platform. Details are provided below:

03. How We Collect Information

We collect information in the following ways:

• Directly from you: Through completing registration forms, the identity verification process, completing transactions, and contacting customer support.
• Automatically: Through cookies, pixel tags, and similar tracking technologies when you use our website or app.
• From third parties: From identity verification services, payment processors, and fraud prevention service providers.

04. Purposes of Using Information

77d11 uses collected information only for the following lawful purposes:

• Creating and managing accounts and completing identity verification.
• Processing financial transactions including deposits and withdrawals.
• Providing customer support and resolving complaints.
• Fraud detection, anti-money laundering (AML), and maintaining platform security.
• Monitoring user activity to ensure responsible gaming.
• Complying with applicable laws and regulations.
• Sending marketing and promotional communications based on your consent.
• Conducting analysis to improve service quality and develop new features.

05. Sharing and Disclosure of Information

77d11 never sells or rents your personal information. However, information may be shared with third parties in the following circumstances:

• Service Providers: With payment gateways such as bKash, Nagad, Rocket, and banks, and identity verification agencies — only the information necessary for service delivery.
• Legal Obligations: Information may be disclosed under court orders, requests from government agencies, or applicable law.
• Security Purposes: Information may be provided to relevant authorities to prevent fraud or illegal activity.
• Business Transfers: Information may be transferred in the event of a company merger or acquisition, but the terms of this policy will continue to apply.

Before sharing information with third parties, we ensure they are bound by appropriate data protection agreements.

06. Cookie Policy

77d11 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your language preferences and settings.
• Analytical Cookies: To analyze user behavior and improve our services.
• Marketing Cookies: To display relevant advertisements based on your consent.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of our services.

07. Data Retention Period

77d11 retains your personal information only for as long as necessary to provide our services and meet legal obligations. General guidelines are provided below:

• Active Account Data: For the full duration that the account remains active.
• Closed Account Data: Up to five years after account closure for legal and regulatory requirements.
• Financial Transaction Records: For the period determined by applicable financial institution regulations.
• Marketing Consent Records: Until consent is withdrawn.

Once the retention period ends, data is securely deleted or anonymized.

08. Data Security Measures

77d11 has adopted industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Firewall and Intrusion Detection: Advanced security measures to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional security layer for account access.
• Regular Security Audits: Periodic reviews conducted by third-party experts.
• Staff Training: Only authorized personnel have access to personal data, and they are bound by strict confidentiality obligations.
• Data Minimization Policy: Only information essential for the service is collected.

However, no data transmission over the internet is 100% secure. We make every effort, but it is not possible to guarantee complete security.

09. Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to have any inaccuracies in your information corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of data processing in certain cases.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent previously given at any time.

To exercise these rights, contact our support team: [email protected]

10. Protection of Minors' Information

77d11's services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors. If any such information is found, the relevant account will be closed immediately and the information will be deleted.

If you believe a minor is using our platform, please notify us immediately.

11. Third-Party Websites and Services

Our platform may contain links or integrations from third-party service providers (such as payment gateways). These third-party websites or services have their own privacy policies and are outside the control of 77d11. We are not responsible for their data processing practices.

Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) may collect certain technical data for the technical operation of their games, which is governed by their respective privacy policies.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside Bangladesh, particularly where our servers or service providers are located in different countries. For such transfers, we ensure that appropriate data protection measures are in place at the destination.

13. Changes to This Policy

77d11 may update this privacy policy as needed. For any significant changes, we will send a notice to your registered email and clearly indicate the date of the change on the website. Continued use of the service after a change is made will be considered as your acceptance of the updated policy.

We recommend reviewing this page regularly.

14. Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:

We aim to respond to your request within 30 (thirty) business days of receipt.